EFFECTIVE COMMUNICATIONS
Working with Others
Often, it’s hard to gather the facts, clarify expectations, present information, and work together with others in varied interpersonal interactions at work. Simple things are often overlooked, like active listening and questioning, mutual problem solving, outside influences, interacting assertively or passively, and cultural barriers.
The Kristan Getsy Effective Communication: Working with Others course will help participants understand themselves as communicators and apply reasonable understanding to enhance communication skills in multiple settings.
Course outline:
Communication foundations including sender/message interaction, motivation to communicate, communication types, and self-concept
Receiver / message interaction, particularly as it relates to effective listening
The communication channel including verbal / nonverbal channels and the impact of perception
Enhancing communication effectiveness as it relates to feedback and conflict management
Workgroup / Team building
Communication Barriers and Civility
Problem Solving & Critical Thinking
Final Exercise
Upon completion of this class, participants will be able to understand and apply the:
Elements that influence communication effectiveness
Nature of listening and types of listeners
Role of nonverbal communication
Nature of feedback and its application in the workplace
Nature of conflict and its impact on the workplace
Nature of teams, team leadership, and the roles of members
Principles of building and managing teams
Nature and impact of communication barriers
Basic elements of problem-solving
Role of critical thinking
Who should attend?
Anyone interested in improving their communication skills.
How long?
1 day workshop
Related Courses:
Communicating without Words: Nonverbal/Body Language Communication
Rooting and Routing through Crucial Conversations
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Important links
meet with kristan
Copyright © 2024, Kristan Getsy. All Rights Reserved.